business revision
unit one
spotting a business opportunity
>
businesses
understanding customer needs
market mapping
competittion
added value
franchising
showing enterprise
>
what is enterprise
thinking creatively
questions to be asked
invention innovation
taking calculated risks
important enterprise skills
putting a business idea into practice
>
objectives when starting up
the qualities shown by entrepreneurs
estimating revenues costs and profits
forecasting cash flow
the business plan
obtaining finance
making the start up effective
>
customer focus and the marketing mix
the importance of limited liability
start up legal and tax
customer satisfaction
the economic content
>
supply and demand
the impact of intrest rates
the impact of exchange rates
the impact of the business cycle
business decisions and stakeholders
The customer is always right
without good customer service customers will not return to your business and without customer who will buy the goods/services provided.